Skills : User-centered design, Figma, Zeplin, Flinto, Sketch, Adobe CC, Adobe Analytics, Quantum Metric, Manage Res redesign, ACE, Homepage redesign. Experience : 3+ years We at Coforge are hiring a UX Researcher with the following skillset: Key Responsibilities: Partner with Product Owners, Designers, and Stakeholders to deeply understand business challenges and advocate for exceptional user experiences. Develop research strategies aligned with portfolio objectives and key business outcomes (OKRs). Plan and execute quantitative and qualitative research initiatives, including: User Interviews, Usability Testing (Moderated & Unmoderated), Surveys, Click Testing, Competitive Analysis, Heuristic Evaluations, Eye-Tracking Studies, Journey Mapping. Translate research findings into actionable recommendations and effectively communicate insights to stakeholders at all levels. Utilize analytics tools such as Adobe Analytics and Quantum Metric to uncover behavioral insights and enhance research outcomes. Create and maintain Customer Journey Maps and Service Blueprints that drive customer-centric decision-making. Monitor UX performance metrics, analyze customer feedback, and identify opportunities to improve product experiences. Support and expand UX Research Operations (ResearchOps), including research infrastructure, participant recruitment, and research governance. Mentor designers and junior researchers while fostering a culture of user-centered design. Required Skills: Bachelor's Degree in HCI, Human Factors Engineering, Computer Science, Psychology, Behavioral Sciences, Visual Design, or a related field. 3+ years of UX Research experience in large enterprises or highly matrixed organizations. Strong expertise in both qualitative and quantitative research methodologies. Experience with research platforms such as: UserTesting, UserZoom, Userlytics, Similar research tools. Familiarity with UX design and prototyping tools: Figma, Sketch, Zeplin, Flinto, Adobe Creative Cloud. Experience leveraging analytics tools such as: Adobe Analytics, Quantum Metric. Strong presentation, communication, stakeholder management, and project management skills. Advanced Excel or equivalent data analysis capabilities. Top Skills Required: UX Research Strategy & Planning (3+ Years), Stakeholder Collaboration & User Advocacy (3+ Years), Adobe Analytics & Quantum Metric (3+ Years). Qualitative & Quantitative Research Methods. You will contribute to high-impact initiatives including: Manage Reservation (Res) Redesign, ACE Platform Enhancements, Homepage Redesign Projects. #J-18808-Ljbffr
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