Job Description
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. Robertet fosters an environment of support and collaboration, and this is what makes this company truly special. We live by our core values of Passion, Excellence, Daring, and Caring. Our mission is all about sparking emotions, embracing sustainability, and futuring Naturals.
As a Robertet employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. Employees are encouraged to make a difference in their local communities with a chance to participate in a paid volunteer day, supporting initiatives that drive change.
We are Beautifully Different! We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds.
About Robertet Group
Robertet S.A. was founded in 1850 in Grasse and is the world leader in natural products. Based in France and mainly family-owned since its creation, Robertet Group is controlled by the Maubert family. Robertet is the only perfume, flavor, and natural ingredient company that is fully integrated throughout the entire creation process, from the source to the final perfume or flavor. Today, Robertet Group is represented in more than 50 countries, has approximately 2,400 employees worldwide, and offers its customers a range of more than 1,700 natural materials and tailor-made products created in one of its 15 global creation centers.
Our Purpose
For Robertet, Nature is a craft deeply rooted in excellence. In the passion for the ingredient. It’s the seed of a family spirit, carefully passed down from one generation to the next. A seed that has grown sustainably to offer tailored customer support.
Summary
Within Robertet’s Flavor division, the Sales Service Coordinator works closely with Account Managers by being the initial point of contact for our customers. You will be part of a team that is responsible for ensuring timely communication and delivery of samples, documents, information, and products through engagement of various internal teams (Technical, Regulatory, Quality, Customer Service, Production) following the project lifecycle process from start to finish. This role is instrumental to maximizing the company’s potential for success.
Essential Duties & Responsibilities
Manage project entry/initiation and completion
Ensure effective communication with all internal teams throughout the project process to meet our customers’ needs
Prioritize the entry/initiation of customer requests for samples, documents, and information and provide timely communication and delivery to our customers
Utilize various customer-identified sites/platforms for providing documents and information
Engage appropriate parties to resolve issues that arise during the project lifecycle
Develop an understanding of customer’s products, requirements, and procedures
Facilitate project meetings with cross-functional team
Work with Account Managers to maintain an accurate representation of project pipeline and communicating anticipated changes in business demands to internal teams (new business wins, discontinuations, replacements)
Create and maintain customer contact information in our project management software
Prepare pricing that meets customer requirements while achieving desired gross profit margins
Prepare sales reports as needed
Participate in customer visits and product tastings
May be assigned to special projects or internal initiatives as needed
Perform various administrative duties as needed
Position Requirements
Required:
Associate degree or 2 years of industry experience
Proficient in Excel
Preferred:
Bachelor's degree
5 years sales service/customer service experience (flavor Industry)
Oracle experience
Position Competencies
Highly organized and detail-oriented
Excellent verbal and written communication skills
Team player. Collaborates with internal and external resources to achieve goals
Strong problem-solving skills
Self-motivated and goal-oriented
Robertet Core Competencies:
Robertet believes that all employees should possess certain observable and measurable skills and display behaviors that ultimately contribute to workplace effectiveness and desired career success. These are the core competencies that determine how we do our jobs and how we accomplish our goals.
Customer Focus:
Building strong customer relationships and delivering customer solutions
Ensures Accountability:
Holding self and others accountable to meet commitments.
Communicates Effectively:
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Values Differences:
Recognizing the value that different perspectives and cultures bring to the organization.
Situational Adaptability:
Adapting approach and demeanor in real time to match the shifting demands of different situations.
Fosters Improvement & Innovation:
Continuously strive to improve your work to deliver better products, services, and processes.
Work Environment
General office environment.
Physical Demands
Spend multiple hours sitting and using office equipment /computers.
May include lifting of supplies and materials.
Reasonable Accommodations
Reasonable accommodation may be provided to qualified individuals with disabilities to perform the Essential Duties & Responsibilities of the position so long as it does not impose significant difficulty or expense on the company.
Robertet does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position-specific. Please, no phone calls or emails.
Job Tags
Work at office, Local area, Worldwide, Shift work